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Forum Discussion

Mcbee's avatar
Mcbee
Explorer | Level 4
2 years ago

I got hacked - what can I do?

My account 2 factor phone number is not mine.  My active computer is not mine. I rec’d an email from “no-reply” at Dropbox.  it got a hold of all my old contacts and started sending the same type...
Account Access
Create or delete account
Security
Mcbee's avatar
Mcbee
Explorer | Level 4

Thank you. 
I have contacted support and have been assigned a ticket.

Waiting for a reply. 
have you heard of this before? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Mcbee wrote:

Thank you. 
I have contacted support and have been assigned a ticket.

Waiting for a reply. 
have you heard of this before? 

It does happen on occasion, as to an outcome, I'm not sure - nobody has ever said before. 

  • Mcbee's avatar
    Mcbee
    Explorer | Level 4
    2 years ago

    This is continuing to be sent to contacts. I have now received another email from a contact that was also hacked. 

    This is going around and no one seems to be able to disable it from happening.

    Still need help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Mcbee, sorry to hear about that!

       

      You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please?

       

      Keep me posted!

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