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Dietmar B's avatar
Dietmar B
New member | Level 2
3 months ago

I have lost my whole Dropbox account after joining a team

This morning someone tried to share a folder with me. As had been done many times. But this time DB asked me something about joining a Team account, which I reluctantly agreed to. I stupidly agreed t...
Account Access
Offboarding
Restore
Security
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @Dietmar B, thanks for bringing this to our attention.

 

It does sound like you joined a Dropbox team, and were merged to that account. 

 

Your files should still be visible on the account, but you'd need to ask the team admin to follow these steps to convert your account back to a personal plan, away from the team, and not just delete your account.

 

This would return you to a Basic plan, with all your files, so you can later upgrade to your personal paid plan.

 

Keep me posted with any update.

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