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Forum Discussion
I need to access my Dropbox account, but the code is sent to an inactive email address.
Good afternoon. I have to access a DropBox account that which had the MFA going to another email address I no longer have access. I can't figure out who can assist me? I have tried the Contact Support and phone number and can't get in touch with anyone who can assist.
- Rich
Super User II
ablair1 wrote:
I have to access a DropBox account that which had the MFA going to another email address I no longer have access. I can't figure out who can assist me?
You can try contacting Support, but without access to the email account it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
