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nadavs's avatar
nadavs
Explorer | Level 3
7 months ago

I reset my security keys and now I get an error when trying to re-add them

Hello,   I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added a...
Account Access
Error Messages
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey nadavs, thanks for reaching out to us and sorry to see you're having this issue.

 

Would you mind turning 2FA off and then back on, to see if that helps?

 

Make sure to try re-adding the security keys while using a different browser or a private browsing window as well.

 

Let me know how it goes and we'll take it from there.

nadavs's avatar
nadavs
Explorer | Level 3
7 months ago

Hello Hannah, 

 

Unfortunately, it didn't work. I am still getting the same errors. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    I see, thanks nadavs.

     

    Can we send you an email, so we can take a closer look?

    • nadavs's avatar
      nadavs
      Explorer | Level 3
      7 months ago
      Yes, you may.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks, nadavs, I just emailed you, so I'll see you there.

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