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fseneriz's avatar
fseneriz
New member | Level 1
20 days ago

I signed in with Google, instead of my email, and my old account is gone.

I have had an account for over 15 years and today I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!

Account Access
Google
Security
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    20 days ago
    fseneriz wrote:

    I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!

    It hasnt.... its simply created a new account for you. 

    Just log out and log in as you usually would and your data will be there :)

    • fseneriz's avatar
      fseneriz
      New member | Level 1
      18 days ago

      I logged out and back in and the only account I have is the new one. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      Hey fseneriz, when you logged out and then back in, did you login with just the email and password?

      If not, can you try and let me know what you see when trying to login?

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