We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Miami's avatar
Miami
New member | Level 2
12 months ago

I want to download all my files and close my account

Due to ill health. I wish to down load the details held in my account & then close the account.Please advise how I can do this ' Thank you, Miami
Create or delete account
Delete
Download
Security
Peter Winwood's avatar
Peter Winwood
New member | Level 2
5 months ago

I simply want to DOWNLOAD all the file I have on Dropbox and CLOSE my account. 

I can't find any way to CONTACT a live person to arrange this with. Is Dropbox a purely automated application now?

Help please. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Peter Winwood, thanks for reaching out to us.

     

    Support options can be found on this page, but they depend on your plan.

     

    You can follow the steps here to download your files and then the steps here to delete your account.

     

    I hope this helps!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!