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Gypsynai's avatar
Gypsynai
New member | Level 2
3 months ago

I'm not getting the verification email in my inbox

Hello, I just got a new laptop and activated my Dropbox; my email was an old work email. I was able to reactivate but did not get a verification code, and I am unable to change my primary email on Dr...
Account Access
Error Messages
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Gypsynai, thanks for bringing this to our attention.

 

Are you able to access this work email address normally? Could you try adding no-reply@dropbox.com to your contacts list there and also check the junk/spam folder after resending the email?

 

Is it using a public email provider, or a private domain name for the business?

 

This will help me to assist further!

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