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Forum Discussion
I'm trying to verify my email address, but I'm not receiving the email.
Hello,
I tried two days ago and then today multiple times to 'verify my email address'. I see nothing in my Junk Email either. I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username. Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone. Please help.
Thank you,
Hi Nancy,
I've now added no-reply@dropbox.com to my email contacts. I tried resending the verification email and it isn't going through. This is a work domain email.
Thank you,I am seeing the same problem. I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears. I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.
- Nancy
Dropbox Staff
Thanks for letting us know about this on the forum, User48!
Can you also add no-reply@dropbox.com to your email contacts and resend the verification email?
If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.
Keep me posted for any updates.
Hi all,
The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist?
Thanks so much,
Liv
- Jay
