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Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Incorrect email at sign up cannot access email to verify

Incorrect email was entered at sign up (Different account to the one I'm currently posting on), payment has been taken but I cannot login as i cannot provide the verification code. I have raised a ti...
Account Access
File access
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Millie4, thanks for joining the Dropbox Community.

 

Can you please give us the ticket number for your communication with our support team, so we can take a look?

 

Thanks in advance.

Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Hi Hannah, 

 

Thank you for getting back to me!! 

 

24269723 - there hasn't been any communication, I raised the issue and was sent an email on 23/09 to say it has been resolved.

 

Thanks 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for that, Millie!

     

    I see that you got a reply from one of our team members on the ticket, but she never heard back from you, that's why the ticket is resolved, due to inactivity.

     

    You can still reply, though, so that she can continue assisting you.

     

    Make sure to do so as soon as possible!

    • Millie4's avatar
      Millie4
      Explorer | Level 3
      2 months ago

      I didn't receive the response, what email is this going to is it going to the email I cannot access? When I click on the ticket number via email it says "Opps something went wrong" when I click on my requests it says I do not have any help requests. 

       

       

       

       

      • Millie4's avatar
        Millie4
        Explorer | Level 3
        2 months ago

        The ticket was loaded to a non dropbox account, I have now registered that email and gained access to the ticket. 

         

         

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for checking that, Millie!

     

    I've passed your comments along and raised the priority of your ticket, so my colleague will get back to you the soonest possible.

     

    I hope this helps!

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