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Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
did receive the same mail
it also claims my dropbox is full an will not be synch any more
but as a matter of fact it is not fullthxx
Heinrich
I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.
From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a DocumentHi,
You have received a secured document via Dropbox
Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.
Preview Document
Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.
- My husband received exactly the same message on the same date. We’ve never heard of R & J Palmer. I think it’s a scam.
- Hannah
Dropbox Staff
Hey Rowancorner, sorry to hear about this.
If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com.
The team will know what to do about it, if it's fraudulent or a scam.
Salutations. I just got an email from no-reply AT em-s.dropbox.com asking to finish setting up my account (which is years old) so that files can finish downloading (not expecting anything). Is this spam? Thank you in advance, Brendan.
- Megan
Hi DoctorRodrigo, I hope you're doing well!
Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here.
Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore?
Keep me posted!
Most of the things you can do with Dropbox online happen on www.dropbox.com. www.dropbox.com is the only domain where Dropbox will ever ask for private information like the email address and password for your Dropbox account. Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.
Official email from Dropbox
If you receive a communication that looks like it’s from Dropbox but doesn’t come from one of the domains listed, please be careful as it may contain malware or be a phishing attempt.
- All email from employees, support staff, and some service-related email (such as email verification, password reset confirmations, and Dropbox research study invitations) are sent from docsend.com, dropbox.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropbox.zendesk.com
- All Dropbox business related email originates from dropbox.com or dropboxpartners.com
- All promotional and tip emails originate from docsend.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropboxteam.com
