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Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.
Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).
When I run following command on a terminal,
$ /Applications/Dropbox.app/Contents/MacOS/Dropbox
many message...
Ever since June 2018 my Mac (OS X 10.10.5) stopped syncing with my dropbox folder on my desktop. I have unistalled it with Clean my Mac, and then download and reinstalled it, it now appears in my Apps folder (201MB) but when I double click on it to open, nothing happens.
Also lost the icon on my Finder top menu where it used to be. So I cant open the app to access the settings for the app and log in, etc.
BTW a grayed out dropdown menu appears on any finder window, but says no options available?
Jay
Dropbox Staff
Dropbox StaffI have an identical problem.
Running MacOS X 10.10.5 Yosemite on a MacBook Pro Early-2011 still in top shape.
I've been a happy Dropbox user since at least 8 years. Then suddenly it stopped working.
I tried Jay's solution and did a clean advanced reinstall of the desktop app.
Twice.
Every time, double clicking on the installer makes the Dropbox icon appear in the top menu bar, but it's greyed out and stays there for a few seconds before disappearing completely.
Below are my latest console logs relating to Dropbox, hoping they could provide helpful info (I notice geeky names: "garçon" and "café" ;-) ):
2018-06-21 20:19:53,221 pkd[294]: UNINSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) BAE76418-349C-4FFE-A73D-3A14A5DED27A /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:19:53,279 pkd[294]: PLUGIN REMOVAL:com.getdropbox.dropbox.garcon RESULT:3 2018-06-21 20:24:09,906 sudo[575]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/usr/sbin/chown -R jean-huguesroy /Users/jean-huguesroy/Dropbox 2018-06-21 20:24:18,518 sudo[579]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/chmod -R u+rw /Users/jean-huguesroy/Dropbox 2018-06-21 20:24:25,720 sudo[582]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Users/jean-huguesroy/.dropbox /Users/jean-huguesroy/.Trash/dropbox.old 2018-06-21 20:24:44,687 sudo[588]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old 2018-06-21 20:24:56,589 sudo[592]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old 2018-06-21 20:25:54,000 kernel[0]: hfs: could not initialize summary table for Dropbox Installer 2018-06-21 20:25:54,000 kernel[0]: hfs: mounted Dropbox Installer on device disk1s2 2018-06-21 20:25:54,529 mds[56]: (Volume.Normal:2464) volume:0x7f8fce09b000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Dropbox Installer 2018-06-21 20:26:49,000 kernel[0]: hfs: unmount initiated on Dropbox Installer on device disk1s2 2018-06-21 20:26:51,891 pkd[287]: INSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) <__NSConcreteUUID 0x7f9791d62240> B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:26:51,937 pkd[287]: enabling pid=271 for plug-in com.getdropbox.dropbox.garcon(52.4.58) B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:26:52,740 garcon[651]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501' 2018-06-21 20:26:52,740 garcon[651]: Could not connect to Dropbox on port com.getdropbox.dropbox.garcon.cafe_501. Trying again later. 2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892466:WARNING task_memory.cc:96] mach_vm_read(0x0, 0x1000): (os/kern) invalid address (1) 2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892635:WARNING thread_snapshot_mac.cc:453] !! dropbox: failed to read tsd 2018-06-21 20:26:54,856 ReportCrash[660]: Saved crash report for Dropbox[641] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202654_JulesWinnfield.crash 2018-06-21 20:27:19,814 com.apple.xpc.launchd[1]: (com.getdropbox.dropbox.239160[668]) Service exited due to signal: Segmentation fault: 11 2018-06-21 20:27:19,885 ReportCrash[660]: Saved crash report for Dropbox[668] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202719_JulesWinnfield.crash
I am having the same problem...this did not work. As soon as I go through it, and reload dropbox, it opens for a few seconds and then disappears...below is a photo of the output...nothing is working.
