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Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
Desktop
Security
Team admin
  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

k0t2004's avatar
k0t2004
Helpful | Level 5

Hi,

 

Today my Dropbox has updaded to the latest version ( 52.4.58 ) and immediately stopped working. It simply crashes a few second after launching.

I was able to install some previous builds ( 51.4.66 & 50.4.71 ) and they worked, but after a small amount of time they autoupdate themself and crash.

The latest beta version ( 53.3.64 ) also crashes on start.

 

If there any way to prevent the app from updating (I didn't find any working solutions for that) ?

Here is a screeenshot of the crashed thread

 

mvl's avatar
mvl
Helpful | Level 5
7 years ago

Same issue here on 10.11.6 (El Capitan).

Noticed it on June 20, 2018

 

 

Day 5 of no Dropbox.

 

Dropbox had worked just fine till last Thursday.

I cannot open the Dropbox desktop app anymore. The Dropbox icon has disappeared from the menu bar.

It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes. 

  • k0t2004's avatar
    k0t2004
    Helpful | Level 5
    7 years ago

    They have released a 53.3.65 beta version and it fixes all the isues. Try installing it.

    • mvl's avatar
      mvl
      Helpful | Level 5
      7 years ago
      I have installed the beta (53.3.65) on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
      My Dropbox desktop app is running again.
       
      No crashes. Problem solved.

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