We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
Desktop
Security
Team admin
  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

mvl's avatar
mvl
Helpful | Level 5

I am having the same problem, but I am on Mac OS X 10.11.6 (El Capitan).

 

Dropbox had worked just fine till last Thursday.

I cannot open the Dropbox app anymore. The Dropbox icon has disappeared from the menu bar.

It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes. 

 

Could it be possible that the problem is caused by the latest security update of Mac OS X (2018-003)? The problems with the Dropbox desktop app have started since I installed the update. 

 

Has anyone else, who is facing problems with the Dropbox app, installed the latest Mac OS X update?

 

bwa's avatar
bwa
Explorer | Level 3
7 years ago

Yes, like MVL - I am using OSX 10.11.16, so it it not just limited to Yosimite but also el capitan. 

 

I talked to support friday and my ticket had "priority" but I have still not heard anything as of 9:00am PST on June, 25. My guess is they are working something. I will check in later today and provide updates here. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!