You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jose45's avatar
Jose45
Explorer | Level 3
2 months ago

I've tried many times to access Dropbox, but I don't receive the code via email.

When I try to access my account (mobile or web) it said that I will receive a code in my email, but I´ve never receive anything, even I double check spam and add the no_reply email to my contacts. I ...
Account Access
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Welcome aboard the Community, Jose45! 

 

From what I understand, this is regarding another Dropbox account and not the one you see here, correct?

 

Is the email address of the account in question personal or does it belong to a work domain? If the latter, is it possible it’s blocking Dropbox emails, in general? 

 

Let me know what you find, and we’ll go from there.

  • Jose45's avatar
    Jose45
    Explorer | Level 3
    2 months ago

    Hi Nancy, you´re right is from another account (personal) from yahoo domain, do you want me to post the account? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Jose! This is a public forum, so please don’t post your personal info here.

       

      I can log a ticket for you and we can investigate this internally. Let me know if that’s alright.

      • Jose45's avatar
        Jose45
        Explorer | Level 3
        2 months ago

        It´s ok, please go ahead an raise the ticket, in the meantime, from my side, what else can I do?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!