You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Heather C.19's avatar
Heather C.19
Helpful | Level 5
9 months ago

Joining dropbox for teams added all my files to my clients account.

Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD...
Account Access
Account Settings
Offboarding
Team member
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Heather C.19, sorry to hear about that!

 

I definitely see where you're coming from. However, you should receive info, and prompts of what will happen to your Dropbox account, once you join the team invite.

 

In the meantime, I suggest that you contact the team's admin, and ask them to convert your account into a personal one. 

 

If you have any questions, I'm here!

Heather C.19's avatar
Heather C.19
Helpful | Level 5
9 months ago

I can't even open a personal account with my business email because I am blocked by the team account email which is my personal email.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!