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taylawm's avatar
taylawm
New member | Level 2
11 months ago

Locked out of Account

Hi All - Desperately need assistance here. I am the only admin on our Applause business account. I cannot get through 2fa because I lost my phone a couple of months ago. I only had a single dropbox b...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
taylawm wrote:

I cannot get through 2fa because I lost my phone a couple of months ago. I only had a single dropbox backup code on file and already used it so it no longer works.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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