You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

taylawm's avatar
taylawm
New member | Level 2
9 months ago

Locked out of Account

Hi All - Desperately need assistance here. I am the only admin on our Applause business account. I cannot get through 2fa because I lost my phone a couple of months ago. I only had a single dropbox b...
Permissions
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
taylawm wrote:

I cannot get through 2fa because I lost my phone a couple of months ago. I only had a single dropbox backup code on file and already used it so it no longer works.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!