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JRC_Camp's avatar
JRC_Camp
New member | Level 2
9 months ago

Mistyped email results in not being able to verify account

I was sent a DB link for work. Dropbox asked me to verify my email address. In a rush, I inputted a typo in my email address. This has resulted in Dropbox sending all my verifications to someone who ...
Account Access
Account Verification
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our Community, JRC_Camp! 

 

Out of curiosity, was the typo made in the email name or the domain? 

 

Let me know, and we’ll take it from there.

JRC_Camp's avatar
JRC_Camp
New member | Level 2
9 months ago

Thanks Nancy. Typo was in the email name (you'd think I would get that right).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for clarifying that! In this case, I’d suggest setting up a new Dropbox account instead with the correct email address, and transferring any files you may have uploaded to Dropbox there.

    • JRC_Camp's avatar
      JRC_Camp
      New member | Level 2
      9 months ago

      Really? It's a work Dropbox so I would have to get IT to do I guess. The entire organisation is attached to them, so I can't move them anywhere. Can I just create the new Dropbox and link to all my old pathways?

      • JRC_Camp's avatar
        JRC_Camp
        New member | Level 2
        9 months ago

        Also. Just to be clear. This is only for links to view files on the web. All my other Dropbox stuff works and knows who I am.

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