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PeterG96's avatar
PeterG96
New member | Level 2
4 months ago

My account was deleted and I cannot access the team files

Hello community, Today I tried to access a teams folder as I do once a week but when I opened Dropbox, I was logged of and after typing my login credentials I got a message saying that my account w...
Account Access
dropbox business
Offboarding
Team member
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
@PeterG96 wrote:

I got a message saying that my account was ELIMINATED and ask the admin to invite me ... Why dropbox eliminated me?

Dropbox wouldn't delete your account like that. It sounds like you were removed from the team. Only a team admin would be able to do that. I'd double check with them to see exactly what was done to your account.

 

Why do I have to wait 6 days?

When you're removed from a team account your account is deleted and the team admin has seven days to restore the account, if needed. During that time another account using the same email address cannot be created.

 

You should contact the team admin and ask if they can restore your account.

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