You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Davidm47's avatar
Davidm47
New member | Level 2
3 months ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox. It contains all my business files and family photos, so it's very important? . How can I recover it, please? ...
Account Access
Create or delete account
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Davidm47, thanks for reaching out to us.

 

When you say that your account was deleted by Dropbox, can you give us some more info?

 

What do you see when you try to sign in?

 

Keep me posted.

Davidm47's avatar
Davidm47
New member | Level 2
3 months ago

Hello, thanks for your answer.

When I try to sign in i see :

This account is deleted
Please sign up with a new account or wait 16 days to re-register with your current email address.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Was it part of a business account? If so the Team Admin can possibly recover it. 

     

    If it was deleted for inactivity etc. then no its not recoverable I'm afraid. 

    • Davidm47's avatar
      Davidm47
      New member | Level 2
      3 months ago

      I was a business account but then i moved to basic. 

      But i dont think i were innactiv during 1 whole year beaucause a few months ago i've check my account 

      So why they've deleted it ? 

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        When did you get deleted by the team admin, Davidm47? Was it in the past 7 days?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!