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cmascialino's avatar
cmascialino
New member | Level 2
8 months ago

My account was hacked and my Dropbox email has been updated with a new one

My account has been hacked and my email has been replaced with a new one.

I never got the request to change it, so I believe it was a problem with the system.

I have opened a ticket, but it seems Dropbox is not doing anything to solve the issue.

Can anyone help me, please?

Account Access
Account Settings
Security
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    I’m sorry to hear this happened, cmascialino. 

     

    Can you send me the ticket number of your support request to have a look? 

     

    Let me know when you’re ready.

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