We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
My Dropbox Account has been suspended and my team cannot access to my shared folder
Dear Dropbox Community,
I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that ...
Sadly, there isnt. Dropbox will only (and rightfully if we are being honest here) talk to people who are authorised to discuss the account etc. They cannot talk to people who are not part of it morally or legally - after all you were removed and as far as they are concerned that is the end of it. You could have been removed for any reason. Its no different to if you left the company and everything was on an internal shared drive or folder - they are not able to give you the info.
Have you offered to go in to the company and try and troubleshoot with them? If that doesnt work and you are being badmouthed by the company legal action is your only solution. Dropbox is not, at all, able to assist now. If they did the company itself would, very rightly, have good grounds for legal action itself.
Hi Mark, thanks for your comments.
I understand that part and that's my frustration that I can't query technical support because my account was suspended and I have no way to prove that I didn't delete those files. It's very frustrating because the accusation my employer is making could damage my career and reputation. And there is no way that Dropbox can guide me on how to solve this case. I don't want my account to be re-established, I just want to prove that the shared folders created by me were removed from the computers once my account was suspended.
I hope someone has an idea to help me solve this problem.
Thanks for your help.
Eladio
Mark
Super User II
Super User IISadly, there isnt. Dropbox will only (and rightfully if we are being honest here) talk to people who are authorised to discuss the account etc. They cannot talk to people who are not part of it morally or legally - after all you were removed and as far as they are concerned that is the end of it. You could have been removed for any reason. Its no different to if you left the company and everything was on an internal shared drive or folder - they are not able to give you the info.
Have you offered to go in to the company and try and troubleshoot with them? If that doesnt work and you are being badmouthed by the company legal action is your only solution. Dropbox is not, at all, able to assist now. If they did the company itself would, very rightly, have good grounds for legal action itself.
What you say is very reasonable. At this moment I am not trying to recover my account, or the files stored in it, everything there is belong to the company. I'm just trying to clarify the situation with my employer, but they don't believe me and think that I delete those files. When the reality is that the files were removed once my account was suspended. My biggest concern is that my mental health is being affected trying to clarify this situation, and my profession and reputation are being damaged. Thanks for your guidance.
