You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My Dropbox account was closed due to inactivity; how can I restore my files?
My account was wiped for inactivity without an email notification being sent to me. My last log in was in October 17, 2024. How can I recover my files? Please help me.
Rich
Super User II
Super User IIMy account was wiped for inactivity without an email notification being sent to me. My last log in was in October 17, 2024.
If you last signed in on October 17, 2024, then your account wasn't wiped due to inactivity. What does your Events page show?
It says "You added the app Dropbox" and then the date and time "22/11/2024 4:30pm".
I tried to log in 3 days ago through mobile app but I was directed to sign up. I tried resetting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.Since then, I’ve been looking for ways to resolve this problem, but until now, no one has been able to explain how my account and files disappeared. All my files since 2008 were stored in my Dropbox, and now they’re gone. This is incredibly devastating. If you could help me find a way to contact Dropbox so I can hear their explanation, it would be a great help.
- Rich
I didn't receive any email notification from Dropbox prior this incident.
I would go through your email carefully, paying attention to your spam/junk folders as well as deleted items. You might also check to see if there are any mail filters active on your account that could be moving emails from Dropbox.
I already did that, and even if I accidentally deleted the email from Dropbox, they shouldn’t have deleted my account because I frequently access my Dropbox. What other possible reasons could there be for them to delete my account?
