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shoman's avatar
shoman
New member | Level 2
11 months ago

My Dropbox Sign admin account has been hacked

Many Docusign requests have been sent from the Admin account of a user that is no longer with our company.  When I attempt to log in using the email address for the Admin Account I get a message saying that there is no account with that email address.  I have the most recent invoice, but niow I cannot access the account and stop the thousands of invalid signature requests.  

 

How can I get someone to help solve this issue?

Account Access
Dropbox Sign
Security
  • shoman's avatar
    shoman
    New member | Level 2
    11 months ago

    I have also submitted Ticket 23119158: [Dropbox Sign FAQ] dropbox sign admin account

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      I’m sorry to hear this, shoman. 

       

      I’ve tracked your ticket number in our system, and I’ve left an internal message for our team to see. 

       

      Since this is related to account security, it’s better that they investigate this internally. 

       

      Let me know if you need something else, though.

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