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Forum Discussion
My wife can't access her email to get the Dropbox code. We can't reach support either.
My wife has lost access to the email she set up her dropbox account with. Since accessing her account 2FA was introduced. Guess what? Upon trying to sign in she can't get access to the code in order to get to the account and change her email. AND DROPBOX SUPPORT IS BEYOND BAD---THERE LITERALLY IS NOW WAY TO CONTACT ANYONE FOR SUPPORT, AND ALL THE INSTRUCTIONS ARE TO "SIGN INTO YOUR ACCOUNT AND CHANGE THE PRIMARY EMAIL" (THANKS). So I am trying to figure this out. Is there a solution here? Is there even a way to cancel the account without actually reporting this as a fraud to the credit card company? Any help welcome
- Nancy
Dropbox Staff
Hey Mark77, thanks for posting here.
So, from what I understand, she’s not being asked for a two-step verification code (which would’ve been sent to her mobile device), but for the one-time code, that’s being asked from time to time as an additional security measure.
Does she happen to have any devices currently linked to that account? If yes, she can go to the section where she’d normally see her Dropbox notifications on those devices; the one-time code may have been sent there, as well.
If this doesn’t help, she can still try to log a ticket on her end (without being logged into any Dropbox account) via this page. Please keep in mind that not being logged in to any account is important, in this case, as she may see a different option otherwise.
If you need something else, feel free to ping me here.
