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Forum Discussion
mh34
29 days agoExplorer | Level 3
Live chat support isn't available for my Essentials plan?
I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
Mark
29 days agoSuper User II
Hi mh34
You arent on a trial are you? Support options are only available to paying users.
Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?
- mh3428 days agoExplorer | Level 3
Not on a trial. Time is 9:50AM CDT yet chat is not available.
- Jay28 days agoDropbox Staff
Hi mh34, thanks for posting on the Community.
What issue are you experiencing exactly that requires support?
Could you attach screenshots showing the current plan on this page, and the support options you see?
This will help me to assist further.
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