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Green40us3's avatar
Green40us3
Explorer | Level 4
2 years ago
Solved

Need DropBox support to unblock an email. It's not getting any emails from Dropbox

I created a ticket and reached out a few days ago. Ticket#23203443 We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to...
Account Access
  • Helen DBX's avatar
    Helen DBX
    2 years ago

    Hello Green40us3 

    Thanks for reaching out.

    I have taken over that ticket and the issue is resolved now.

    I hope this helps.

    Best regards,
    Helen
    The Dropbox Team
    https://www.dropbox.com/help 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How long ago was it logged? Replies arent processed over weekends. 

 

Also, there IS phone support - your admin can get it at www.dropbox.com/support. 

Can they log in via the desktop software on any device? 

Green40us3's avatar
Green40us3
Explorer | Level 4
2 years ago
Hi Mark,

Thanks for the reply. The account that has this issue is the admin account

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