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AM12399's avatar
AM12399
New member | Level 2
3 months ago

Need help resetting password - 2FA set up without consent

I have a client that urgently needs assistance on resetting the password of their Dropbox account. Someone has compromised their account and set up two-factor authentication without their consent. Th...
Account Access
Security
AM12399's avatar
AM12399
New member | Level 2

It is a two-factor authentication code that Dropbox is looking for that my client did not set up. The ticket number is #24285419.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey there, AM12399, thanks for posting here! 

 

I was able to locate your ticket, and I've pinged our Team about it. Hang tight, and someone will be with you shortly. 

 

Thank you for your patience! 

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