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Forum Discussion
New login email notifications every minute. How to stop them?
Hi!
So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and...
Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve.
Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve.
Nancy
Dropbox Staff
Dropbox StaffHey debbiemaycry, sorry to hear about this, and I’m glad the emails stopped shortly after.
If this happens again, give me a shout and I’ll investigate further.
Cheers!
Every time I log into this Dropbox account from the same browser I receive an email with the subject heading we noticed a new sign in to your Dropbox account asking if I logged in. Why? I appreciate Dropbox are looking after my security but surely they can identify that I am logging in from the same laptop and using the same browser. How do I retain the security but cease the email when I use the same laptop/browser?
- Jay
Hi nichs2, are you using an incognito/private browsing window?
Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?
Hi Jay. I don't use an incognito/private browsing window. I have extensions for Bitdefender, Last Pass and Ecosia but don't believe these are the cause of my problem. I use Chrome as my preferred browser.
- Rich
Super User II
nichs2 wrote:
Every time I log into this Dropbox account from the same browser I receive an email ...
If you uncheck the Remember me option when signing in, you'll receive that email every time. Only checking that box and allowing the browser to remember your session will prevent the emails (after the first one).
I have the remember me boxed ticked all the time which should mean that I don't receive the email about the new browser login.
