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Forum Discussion
No longer have phone number for 2FA; no emergency code.
Help. I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
Can't sign into my account. Told to come here. Two factor is a load of rubbish can't even access my back up methods at this point since that was over 4 years ago. But still get a million emails about that account.
- Megan
Dropbox Staff
Hey DIGI-ONE, thanks for posting here!
Could you clarify if you're referring to our 2FA method, or if you have issues receiving our 6-digit-security-code?
Do you have access to the email address linked to your Dropbox account?
Let me know more!
- Yes I am talking about the 2FA method and yes I do indeed have access to the effected account.
- Megan
Hi DIGI-ONE, you need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed into your account.
Do you have access to either one of these?
Without either of those, there's not much that we can do.
