We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Marzena55555's avatar
Marzena55555
New member | Level 2
2 years ago

No SMS with double verification

I have a new smartphone (Samsung A54) and when logging into the application I do not receive a text message with a code for two-step verification. Is this a Dropbox or Samsung problem?

Account Access
Android
Mobile
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Marzena55555, thanks for bringing this to our attention.

     

    Have you previously enabled the 2FA feature on your account? Are you using the same phone number as before?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just to clarify, has the Dropbox mobile app signed in on the device?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!