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Forum Discussion

IHJ's avatar
IHJ
Explorer | Level 4
2 months ago

Not receiving one-time security code in email

I am the administrator for our Dropbox business account. I have created a new user in the admin profile and sent an invite to the new user. I have set up Dropbox on an iPad that I am preparing for th...
Account Access
emails
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi IHJ, thanks for the details.

 

As this is related to account-specific information, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

IHJ's avatar
IHJ
Explorer | Level 4
2 months ago

Thanks for the reply Jay. The ticket number is ID #24360922

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for that, IHJ! I’ve gone ahead and added an internal note to your case. Our support team will review it and get back to you.

    • IHJ's avatar
      IHJ
      Explorer | Level 4
      2 months ago

      Hi Nancy Thanks for your response. Can you please check if there is any progress. I logged the request on Friday and understood that there should be a response within one business day. It is now after 5:00pm on Monday and I have had no response yet. As the new member of staff started work today, this matter is fairly urgent, as he does not yet have access to the shared files.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey IHJ - thanks for the nudge on this.

         

        A member of the team should be getting back to you on your ticket soon, but please let us know if you have anything else to add in the meantime. 

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