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Forum Discussion
Old account activation with no access to email address
I have two Dropbox accounts that I cannot access because, in both cases, I no longer have access to the email account. I cannot get through to support to help me. The years pass. Nothing. Can anyone help me access my old files?
- Mark
Super User II
How long ago did you last log on ReallyFrustratedUser ? If it was over 12 months the data would have been removed and deleted anyway I'm afraid for inactivity 😞
In terms of account recovery its VERY unlikely to be recoverable without the emails. https://help.dropbox.com/account-access/lost-email-access
Support can be contacted at www.dropbox.com/support while not logged in, even to here. Usually using an incognito window helps
Thank you for your reply and explanation!
