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AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
8 years ago

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
Account Access
Security
  • Rich's avatar
    Rich
    8 years ago
    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Rich's avatar
Rich
Icon for Super User II rankSuper User II
ghenwaabureslan wrote:
I have realized that you have closed my drop box account ...
I need to open the account again in order to view my folders please.

Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.

ghenwaabureslan's avatar
ghenwaabureslan
Explorer | Level 3
7 years ago

Hi,

How do i contact the support directly??

any email address ? any telephone number ???

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.

    • ghenwaabureslan's avatar
      ghenwaabureslan
      Explorer | Level 3
      7 years ago

      can you please send me the email on [email address removed by moderator]? 

      I still did not receive any email from you

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 years ago

        You can open a ticket yourself, as was posted earlier in this thread.

        Open your ticket here: https://www.dropbox.com/support
        Track your ticket here: https://dropbox.zendesk.com

        Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

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