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Tassia
2 years agoExplorer | Level 4
Old Email Account with gmail overwritten with google login.
Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
- TassiaExplorer | Level 4
Hello @Megan,
sorry for my late answer. Yes have the option to log in via google account and via email and password. But both bring me to the same account. not to my old one ...
😞
Hope that you can see that somehow...
I also have Mails from Dropbox from 2019- that should somehow be a indicator that my old account is somewhere there.
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