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Forum Discussion

orchardhoa's avatar
orchardhoa
Explorer | Level 3
2 years ago

One-time security code does not show up in my Dropbox associated email account. How to resolve?

The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue?
Account Access
Security
  • Walter's avatar
    Walter
    2 years ago

    Hey orchardhoa, sorry to hear about this.

     

    I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

     

    Thanks a bunch, Gary. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, orchardhoa!

 

Before we look into this further, can you please make sure to check your spam folder, and also add no-reply@dropbox.com to your email contacts, and then re-send the one-time code? It may help in your case.

 

Let me know how it goes.

orchardhoa's avatar
orchardhoa
Explorer | Level 3
2 years ago

The last suggestion worked for us. Thank you so much.

 

gary

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