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Forum Discussion

Oana Chitu's avatar
Oana Chitu
New member | Level 1
4 days ago

Our Family manager accidentally joined another team and now we can't access our files.

Hello team, One of our external collaborators started a free trial and invited as on our Family Account email address. After we accept the invitation, we see that we got refunded for the Family Pla...
Account Access
dropbox business
Dropbox Family
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey there Oana Chitu - sorry to hear about this.

Were you the owner of the Dropbox Family plan or someone else? 

Did any member of the family accept an invitation to a Dropbox for Business team account perhaps which could lead to what you described?

Since you got refunded the family plan this must have happened, but please  confirm this with us please.

Have you tried reaching out to the external collaborator you mentioned by any chance?

Let us know more and we'll take it from there.

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