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MGJJ's avatar
MGJJ
New member | Level 2
9 months ago

Problems sign-in

I am having problems entering one of my accounts in Dropbox, I do have the password for the account but it is asking for a code to verify me which is being sent directly to an old in-active email, that I don't access anymore. What should I do in this case, I cannot pass the step without the code to change anything in dropbox account.

Security
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    HI there MGJJ - sorry to hear about this.

     

    When you say you can't access anymore, can you clarify if you'd be able to re-create it or regain access to it somehow to get the one time code?

     

    Let us know more and we'll take it from there. 

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