One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Erick Chrispin
4 months agoNew member | Level 2
Can't receive a one time security code because my email is no longer active
my challenge is; when I sign in my dropbox account it sends me a 6 digit code in my email which is no longer active hence I cant access the code for me to be able to log in the account so that I can ...
Mark
4 months agoSuper User II
Erick Chrispin wrote:
what do I do to resolve this challenge?
Its unlikely you can: https://help.dropbox.com/account-access/lost-email-access
You need to contact support via www.dropbox.com/support while not logged in, even to here. The best bet is to use an incognito window. Then ask for help. Note it may not be possible to recover it.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!