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Bleke's avatar
Bleke
Explorer | Level 4
2 years ago

Can't sign in - desktop app giving "Request cannot be processed" error when inputting one time code

I'm trying to access my account from another computer. When I try to log in Dropbox sends a one-time verification code which I enter into the text field and click on 'send code', then Dropbox goes on...
  • Walter's avatar
    2 years ago

    Hey Bleke, sorry to hear you're having issues with this.

     

    Can you please try rebooting your computer and try again?

     

    If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters.

     

    Should the issue persist, please send me a screenshot of the error you get so that we can have a visual too.

     

    Thanks!