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Jen Jens's avatar
Jen Jens
New member | Level 2
2 years ago

How to remove a former Admin?

Our former admin doesn't work here anymore and it appears she has changed her email to an address we don't have access to.  How do we remove her access and change the admin?
Account Access
Team admin
Team member
Jen Jens's avatar
Jen Jens
New member | Level 2
2 years ago

But I don't have access to their new, personal, email account.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Jen Jens, exactly what Rich said.

 

You need to download any content you have, and create an entirely new Dropbox account, which you'd then upgrade to a Business plan.

 

I hope this clarifies! 

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