You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

samtheman326's avatar
samtheman326
New member | Level 2
11 months ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

No worries, then, can we send you an email on our end, so we can take a closer look?

Wolbok's avatar
Wolbok
New member | Level 2
2 months ago

Hi Hannah .

 

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

 

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

 

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for letting us know, Wolbok.

     

    I just sent you an email, so we can investigate this internally.

     

    Cheers.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!