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JC2444's avatar
JC2444
Helpful | Level 5
4 months ago

Received an email about locked state and that my account would be deleted, but I have a free account

Hi   I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
dropbox business
Team admin
  • Hannah's avatar
    Hannah
    4 months ago

    Hey JC2444, thanks for joining our Community.

     

    Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

     

    Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

Eyad_dawalibi's avatar
Eyad_dawalibi
New member | Level 2
2 months ago

My account was permanently deleted too even though I'm always using it and now I have files there which I want!! How can Dropbox do that!!

  • Eyad_dawalibi's avatar
    Eyad_dawalibi
    New member | Level 2
    2 months ago

    Hi Eyad,

    We’re letting you know that the Elements Experience team was permanently deleted because it remained in locked state past . This includes all admin and member accounts, as well as all files.

    Folders shared with people outside your team will be deleted shortly, as we’re giving external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.

    If you have any questions or need help, reach out to us at any time.

     

    Any now I can't do anything about it and I can't even contact support because I don't have access!!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Eyad_dawalibi, thanks for providing these details. I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

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