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Forum Discussion
real person verification wont let me in
When I try to login to my account the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging into my account t...
Hi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi
Thank you for the reply.
As I said in my message I have tried different browsers.
And I have tried on Linux and Windows.
Now window explorer got in after 5 rounds. incognito/private took 3
Brave and Firefox I give up after 10 rounds.
Why have I just started getting these? I don't remember getting asked before to verify my login. Only difference was that I upgraded to a Dropbox Professional Trial. Which I have now cancelled as I don't want to have to invoice dropbox for my time wasted trying to login every time. I will have to stop using dropbox if I can't login easily.
- Nancy
Hi adamvnz, I hope it’s alright if I jump in.
I’m glad to hear you were able to access your Dropbox account, after all.
It’s expected to receive these prompts every now and then; however, you shouldn’t need to to complete them multiple times.
In case this happens again, let me know and we’ll take a closer look.
Still happens to me when logging in via Brave, DuckDuckGo, uBlock Firefox, and other browsers with privacy filters.
There's a bug in Dropbox that is repeatedly asking for human verification even after passing.
Does it rely on a certain cookie or script that stricter browsers are blocking?
I'm having the same problem. When I log in from Incognito Mode in Chrome, I get the Verification bot over and over again.
I had to go normal mode (cookies) for login to work.
Can you help us fix this? sometimes I use public computers and I don't like using normal mode for this.
- Nancy
Hey ansarmiento, thanks for posting about this here.
If you try to open an incognito window on Firefox, instead of Chrome, are you still having an issue logging in to your Dropbox web account?
The problem got fixed. It is now working normally in Incognito y Chrome, Brave and Firefox. Thanks
happening here also.
I moved to ingonito mode in firefox and was able to get to the code sent to my account stage
then I get a message that the code is expired and....
puzzle keeps coming back.
I was able to sign in on my other OS easily.
new computer - tried on 2 browsers
looking for a solution
please help
what worked for me.
I just downloaded the app without attempting to sign in.
THEN I signed in.
(none of the incognito, browser switching etc had any impact.)
