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Forum Discussion
real person verification wont let me in
When I try to login to my account the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging into my account t...
Hi adamvnz, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Hi
Thank you for the reply.
As I said in my message I have tried different browsers.
And I have tried on Linux and Windows.
Now window explorer got in after 5 rounds. incognito/private took 3
Brave and Firefox I give up after 10 rounds.
Why have I just started getting these? I don't remember getting asked before to verify my login. Only difference was that I upgraded to a Dropbox Professional Trial. Which I have now cancelled as I don't want to have to invoice dropbox for my time wasted trying to login every time. I will have to stop using dropbox if I can't login easily.
Nancy
Dropbox Staff
Dropbox StaffHi adamvnz, I hope it’s alright if I jump in.
I’m glad to hear you were able to access your Dropbox account, after all.
It’s expected to receive these prompts every now and then; however, you shouldn’t need to to complete them multiple times.
In case this happens again, let me know and we’ll take a closer look.
Still happens to me when logging in via Brave, DuckDuckGo, uBlock Firefox, and other browsers with privacy filters.
There's a bug in Dropbox that is repeatedly asking for human verification even after passing.
Does it rely on a certain cookie or script that stricter browsers are blocking?
