You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

adamvnz's avatar
adamvnz
Explorer | Level 4
3 years ago

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
Account Access
Security
  • Jay's avatar
    Jay
    3 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi adamvnz, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

cathrynamidei's avatar
cathrynamidei
Explorer | Level 3
2 years ago

happening here also.

I moved to ingonito mode in firefox and was able to get to the code sent to my account stage

then I get a message that the code is expired and....

puzzle keeps coming back.

I was able to sign in on my other OS easily.

new computer - tried on 2 browsers

looking for a solution

please help

  • cathrynamidei's avatar
    cathrynamidei
    Explorer | Level 3
    2 years ago

    what worked for me.

    I just downloaded the app without attempting to sign in.

    THEN I signed in.

    (none of the incognito, browser switching etc had any impact.)

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!