You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JC2444's avatar
JC2444
Helpful | Level 5
5 months ago

Received an email about locked state and that my account would be deleted, but I have a free account

Hi   I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
dropbox business
Team admin
  • Hannah's avatar
    Hannah
    5 months ago

    Hey JC2444, thanks for joining our Community.

     

    Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

     

    Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey JC2444, thanks for joining our Community.

 

Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

 

Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

JC2444's avatar
JC2444
Helpful | Level 5
5 months ago

Hi Hanna

Thank you.  I've inherited the system from previous staff and have little understanding of how it works.  It turns out the account targeted has not been used in five years and nobody knew about it.  I appreciate your assistance.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!