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Forum Discussion
Received unrequested 6-digit verification code on my phone
Hi, so I was recently hacked (someone gaine access to all of my (unique) passwords) which I changed from a secure device promptly after. A couple of hours ago I received 6-digit verification code...
The security code can be triggered by different events, so it could have been things other than a valid email and password combination.
To be certain for your own security, however, I'd recommend resetting thee Dropbox password.
Jay
Dropbox Staff
Dropbox StaffHi kdsnflk987 , thanks for bringing this to our attention.
First of all, are you able to see the login attempt on this page on your account?
This will help me to assist further!
Hi Jay, thanks for the quick reply. All I can see are the currently logged in devices, which are all mine.
- Jay
Is that the same for the browser sessions? Do the IP addresses match your own device?
Yes
If at all possible I'm really just looking to receive a definite yes or no answer on the question whether the authorization request today at 2:18AM UTC could have been triggered by any other event other than the correct entry of the email/password combination.
In that case I'd have to (again) reset over 100 other passwords as well, so it's an important question to me.
2FA was disabled at that time and I did not receive an email. Only the authorization request on my phone.
- Jay
The security code can be triggered by different events, so it could have been things other than a valid email and password combination.
To be certain for your own security, however, I'd recommend resetting thee Dropbox password.
