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CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
2 years ago

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
Account Access
Security
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jason702 - did you try contacting our support team as Sam suggested? 

 

If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed.

 

Otherwise,  let us know if you'd like us to reach out from our end instead, to look further into this. 

jason702's avatar
jason702
New member | Level 2
12 months ago

Hey Walter, I tried finding a way to submit a ticket but was only able to find this form. Can you reach out from your end to start the process with support. Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry for jumping in, jason702. I've logged a ticket for you, so please reply to me, when possible.

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