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Joy Lee's avatar
Joy Lee
New member | Level 2
2 years ago

Restoring data from a deleted account

When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account? It's really urgent and important, so please help me.
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  • Rich's avatar
    Rich
    2 years ago
    Joy Lee wrote:

    When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?

    Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Joy Lee wrote:

When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?

Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.

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