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Forum Discussion
Sign-In Issue - receiving one-time code to an old email with no access
Hello,
I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification"...
Jay
Dropbox Staff
Dropbox StaffHi prod661, thanks for bringing this to our attention.
This is a security measure in order to ensure the correct person is attempting to access your account.
Is the old email deleted or lost? Are you able to recreate that email, even temporarily, in order to access the account?
This will help me to assist further!
Hello Jay,
Was this part of a new update since it never asked me before? I never turned that feature on.
The old email was deleted unfortunately.
- Jay
No, it's been a standard feature for many years, and is completely separate from the normal two-step verification feature.
Is it not possible to recreate that email address again somehow?
That's weird because I've been able to sign in for the past 3 years with no problem.
No I'm not part of that organization anymore.
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
